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Past Issues

July 1, 2008

Features

Carriers Inject BI Across The Enterprise
Insurers are finding new areas and new ways to utilize business intelligence and predictive analytics.

Measuring Satisfaction: Who, What, Why, How
Competition among auto insurers is stiffening; measuring customer service/satisfaction may help them get a leg up.

Testing the Carrier/Vendor Relationship
Given the critical importance of beta testing, carriers and vendors must work together to devise strategies to realize the best possible results.

Solutions Helping Insurers Deal With Auditor's Reach
As market conduct examinations become more strenuous, insurers look to technology to manage complex requirements.

Out With Old Facsimiles, In With Online Efficiencies
The Leavitt Group is reducing costs and boosting productivity by faxing online with the service MyFax.

Address Verification System Delivers Results
Getting it right the first time became a goal worth pursuing for this Hastings, Mich., P&C insurer.

Statistically Speaking

IT Risk Offers Rewards
According to recent survey results, many insurers recognize the need to better integrate IT risk management with overall risk management programs and processes.

From The Staff

Finding Middle Ground
Whether insurers like it or not, their operations are intrinsically linked to political correctness.

Vantage Point

A Blueprint for Credit Usage
Credit risk scores could give insurers competitive advantage, and a development plan is the way to begin.

Asked & Answered

GIS Helps Insurers Get the Lay of the Land
P&C insurers turn to geographic information systems (GIS) to augment computer-based catastrophe models, help mitigate weather-related losses.

Extras

Solutions

News Briefs

Who's Buying What

Spotlights