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Past Issues

December 2007

Features

Claims Process Altered By New Technologies
Use of Web-based applications and business process management is reducing cycle times, changing best practices.

Text Analytics Provides Insight into the Business
New users of text analytics prove beneficial to insurance parties.

Winds of Change: Incorporating Mobility
Responding to the increasingly itinerant business world, insurers have integrated a multitude of mobile solutions and strategies.

Scientific Approach Keeps Agency on the Fast Track
Adding metrics to customer touch points results in agency's ability to increase first-call closes and improve overall sales.

Sniffing Out Claims Fraud Before the Check is Cut
Thanks to new technologies, carriers are unearthing fraud such as "rent-a-patient" schemes and physician upcoding.

Statistically Speaking

Consumers Will Abandon Problematic Web Sites
Insurance customers won't tolerate difficult navigation, endless loops that prevent transactions or other Web site challenges.

From The Staff

Regulatory Overkill or Politics as Usual?
If overkill on the regulatory compliance front is an agreed-upon problem, what is the agreed-upon solution?

Counterpoint

Property Data Strategies: A Three-Point Model
A routine, "fit-for-purpose" data assessment helps carriers plan wisely.

Vantage Point

Transparency is Crucial in Distribution Channels
Accuracy and visibility are vital in maintaining a motivated sales force and rolling out new products.

Asked & Answered

Agencies Can Benefit From Implementing ECM
Agencies that have not begun to embrace enterprise content management and workflow may have already missed the boat.

Extras

News Briefs

Solutions

Who's Buying What: Recent Deals For Technology Software And Services

INN December 2007 Editorial Index

Ad Index For December 2007

Spotlights