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News

Columbia’s Natural Language Processing Technology Licensed to NLP International

Healthcare insurers may reap benefits from improved billing, reduced errors as a result of providers using language-processing technology to create healthcare records, says the university.

Real Time? Real Truth.

By Carrie Burns
Real Time users report using the technology with at least half of their companies for viewing policies, claims status, billing inquiries, endorsements and single-company quotes.

Consumers Reveal What Makes Them Loyal to Auto Insurers

A new study finds that price is a key driver among both defecting and loyal customers, but insurers may be surprised by the other priorities swaying loyalty.

Insurers at the Bottom of Customer Experience Ranking

Retailers and hotels ended in the top spots of Forrester’s Customer Experience Index for all categories, while medical insurers and TV service providers ended up at the bottom.

Online PHRs Becoming More Popular

Study reveals that adult Americans of all ages are showing greater awareness of and interest in online accessibility to their medical information.

Study: Consumers Take Advantage of Online Financial Transaction Tools

Credit card bills are the most popular bill paid online, followed by utilities, telephone, cable/satellite television, wireless and insurance, according to research from Billeo Inc.

BCBS of Massachusetts Goes Live With Online Personal Health Records

The health insurer is the first in the nation to be integrated on Google’s new platform.

Despite Economic Crisis, Producers Report Increased Business

A survey of nearly 700 producers found that about one-third think the U.S. economy will stabilize within one year. More than 90% of producers surveyed think their business in 2009 will be as good as, or better, than they were in 2008.

Is It Time to Cut the Cord?

By Howard J. Anderson
Providers are adopting electronic health records and one has earned a 2% cut in its malpractice insurance premiums.

AIG Auto Unit to Drop Branding to Help Sale

AIG will start calling its aigdirect.com business 21st Century Insurance in January, reverting to the brand of a California-based car insurer acquired last year.

Insurers See Green with Environmentally Friendly Products

Study of insurance executives shows the profit potential and sustainability of a largely untapped “green insurance” market.

Vendors Partner to Support Annuity eSignature Pilot

EbixExchange and SIGNiX, both Web-based technology providers, have partnered to enable brokerage firms to fully automate processing of annuities.

ICW Group Launches Online Risk Management Service for Workers’ Comp Market

The California insurer says its free, Web-based service, RMRx, is designed to simplify development and implementation of workplace safety programs.

Lessons from the HIE Front

Joseph Goedert
Electronic health records (EHR) software gets a boost from the Massachusetts Blues, but can they keep the momentum going?

Insurance Sales—Is It an Online World?

By Carrie Burns
Whether the customer is an agent/broker or a consumer, Datamonitor suggests insurers develop an online sales strategy to lower customer acquisition costs, as well as gain control of the customer relationship.

Spotlights