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Customer Service

News

BCBS of Massachusetts Goes Live With Online Personal Health Records

Despite Economic Crisis, Producers Report Increased Business

Is It Time to Cut the Cord?

AIG Auto Unit to Drop Branding to Help Sale

Insurers See Green with Environmentally Friendly Products

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Featured Articles

2008 Women in Insurance Leadership Notable Achievers

INN Editorial Staff

Also receiving recognition this year are four leaders who have successfully driven significant project and/or process improvements within their companies.

Online Customer Service Needs Improvement

Nearly nine out of 10 consumers conducting transactions online have experienced problems.

The State of Analytics

Alex Vorro

Based on the results of a recent insurer survey, it appears as though a shift is underway toward a more holistic analytics decisioning methodology.

2008 Women in Insurance Leadership

INN Editorial Staff

For the third consecutive year, INN recognizes the unique accomplishments of the industry's prominent female leaders.

Customer Service Involves More Than a Quick Quote

Gary Schwartz

EFM software alongside CRM tools enhances the process of soliciting, capturing and analyzing customer feedback.

Spotlights